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PRIVACY POLICY Effective February 29, 2008

Personal Best Seminars is committed to safeguarding the personal information entrusted to us by our clients. We manage your personal information in accordance with Alberta’s Personal Information Protection Act and other applicable laws. This policy outlines the principles and practices we follow in protecting your personal information.

This policy applies to Personal Best Seminars Inc. and its licensee, Personal Best Seminars Edmonton. The policy also applies to any person providing services on our behalf. A copy of this policy is provided to any client on request.

What is personal information?
Personal information means information about an identifiable individual. This includes an individual’s name, home address and phone number, email address, age, sex, marital or family status, an identifying number, financial information, educational history, health history etc.

What personal information do we collect?
We collect only the personal information that we need for the purposes of providing services to our clients, including personal information needed to:

• open and manage a database file for enrolling in our courses
• deliver requested products and services
• enrol a client in a program
• send out print newsletters and/or emails
• contact clients about appointments/confirmations
• follow up with clients to determine satisfaction with products and services
• notify clients of upcoming events of interest
• administer our affiliate program
• purchase products/services in person or through our website

We normally collect client information directly from our clients. We may collect your information from other persons with your consent or as authorized by law.

We inform our clients, before or at the time of collecting personal information, of the purposes for which we are collecting the information. The only time we don’t provide this notification is when a client volunteers information for an obvious purpose (for example, producing a credit card for a product or service when the information will be used only to process the payment).

Consent

We ask for consent to collect, use or disclose client personal information, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose.

In cases where we collected personal information before February 29, 2008, we assume your consent to our use and, where applicable, disclosure for the purpose for which the information was collected.
We ask for your express consent for some purposes and may not be able to provide certain services if you are unwilling to provide consent to the collection, use or disclosure of certain personal information. Where express consent is needed, we will normally ask clients to provide their consent orally (in person, by telephone), in writing (by signing a consent form, by checking a box on a form, or electronically (by clicking a button).

A client may withdraw consent to the use and disclosure of personal information at any time, unless the personal information is necessary for us to fulfil our legal obligations. We will respect your decision, but we may not be able to provide you with certain products and services if we do not have the necessary personal information.

We may collect, use or disclose client personal information without consent only as authorized by law. For example, we may not request consent when the collection, use or disclosure is reasonable for an investigation or legal proceeding, to collect a debt owed to our organization, in an emergency that threatens life, health or safety, or when the personal information is from a public telephone directory.

How do we use and disclose personal information?

We use and disclose client personal information only for the purposes for which the information was collected, except as authorized by law. For example, we may use client contact information to deliver goods/services. The law also allows us to use that contact information for the purpose of collecting a debt owed to our organization, should that be necessary.

If we wish to use or disclose your personal information for any new business purpose, we will ask for your consent.

How do we safeguard personal information?

We make every reasonable effort to ensure that client information is accurate and complete. We rely on our clients to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible.

In some cases we may ask for a written request for correction.

We protect client personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.

We use appropriate security measures when destroying client personal information, including shredding paper records and permanently deleting electronic records.

We retain client personal information only as long as is reasonable to fulfil the purposes for which the information was collected or for legal or business purposes.  Personal Information supplied to us through participant intake forms is kept on file for a maximum period of two years.

Access to records containing personal information

Clients of Personal Best Seminars Inc. have a right of access to their own personal information in a record that is in our custody or under our control, subject to some exceptions. For example, organizations are required under the Personal Information Protection Act to refuse to provide access to information that would reveal personal information about another individual. Organizations are authorized under the Act to
refuse access to personal information if disclosure would reveal confidential business information. Access may also be refused if the information is privileged or contained in mediation records.

If we refuse a request in whole or in part, we will provide the reasons for the refusal. In some cases where exceptions to access apply, we may withhold that information and provide you with the remainder of the record.

You may make a request for access to your personal information by writing Personal Best Seminars Inc.  Attention: Customer Service Representative.  You must provide sufficient information in your request to allow us to identify the information you are seeking.

You may also request information about our use of your personal information and any disclosure of that information to persons outside our organization. For personal information collected before February 15, 2008, if we do not have a record of disclosures, we will provide information about any disclosure of your information that is likely to have occurred.

You may also request a correction of an error or omission in your personal information. We will respond to your request within 45 calendar days, unless an extension is granted. We may charge a reasonable fee to provide information, but not to make a correction. We will advise you of any fees that may apply before beginning to process your request.

Questions and complaints

If you have a question or concern about any collection, use or disclosure of personal information by Personal Best Seminars Inc, or about a request for access to your own personal information, please contact the appropriate office in the first instance:
Personal Best Seminars Inc.                                           
1301, 10th Avenue SW, Calgary, AB T3C 0J4
Att: Cory Fiset  (403-215-6853)
Or
Personal Best Seminars Edmonton
10981, 127th Street, Edmonton, AB  T5M 0T1
Att: Rae Ann Wood Schatz (780-408-5530)

If you are not satisfied with the response you receive, you should contact the Information and Privacy Commissioner of Alberta:
Office of the Information and Privacy Commissioner of Alberta
Suite 2460, 801 - 6 Avenue, SW
Calgary, Alberta  T2P 3W2
Phone:      (403) 297-2728                        Toll Free:      1-888-878-4044
E-mail:      generalinfo@oipc.ab.ca         Web site:       www.oipc.ab.ca

Terms of Use

Legal Terms of Use & Privacy Statement

Please read this section carefully. Use of this site, or purchase of products or services by us requires you to agree to the following terms and conditions. Please read the following section carefully to ensure you understand the terms of conditions outlined herein.

Enrollment Agreement All TeleClasses, training materials are copyright protected information. I agree NOT to give the class telephone bridge number to anyone. I further agree NOT to 3-way call anyone into the TeleClasses or allow anyone to listen to the TeleClasses. I agree NOT to transmit in any form, store in a retrieval system, transmit in any form or by any means (electronic, mechanical, photocopying, or other) any TeleClass content or training material. If I violate this agreement, I understand that I will face immediate expulsion from the program without refund and may incur legal repercussions at my expense. I understand that Personal Best Seminars Inc. Personal Best Seminars Inc. and may be used for commercial or promotional purposes.

Copyright

Unless where indicated otherwise, copyright for all materials AND RECORDINGS © 2005 - 2007, all rights reserved worldwide.

Privacy Statement

Your email and name are kept completely confidential and NEVER sold or traded to ANY third party. If you wish to be removed from our email lists and NOT receive further emails from us, Click here to remove yourself from the database or send an email to us at:

stating that you no longer wish to receive e-mails from our company. We will then, to the best of our abilities, remove your e-mail address from our databases and Web site.

Refunds and Return Policy

Online Materials and Courses: 100% satisfaction guarantee. If you are not completely satisfied with online materials purchased, and submit in writing within 30 days of purchase that you are not satisfied, we will refund your full purchase price.

Teleclasses: Once a TeleClass has started, there will be no refunds issued. A request for a refund may be requested by email 2 business days prior to the first day a TeleClass. Participants will be refunded the cost of the TeleClass LESS 10% handling and cost of any materials.

Live Seminars: Things To Remember When You Register:

1. Refund policy:

Personal Best Seminars has a money back satisfaction guarantee subject to the following terms and conditions:

If you complete any level of the Personal Best Course, or associated workshop/seminar that Personal Best offers and submit in writing, within 10 days of course completion, that you are not satisfied with the course, we will refund your full registration. We will also refund your full registration if we change a date or cancel a course that you have paid for. With the above exceptions, all fees are fully transferable, but non-refundable.

2. What does fully transferable mean?

This means you can transfer the funds to another course, merchandise and/or person(s).

3. What does non-refundable mean?

This means that your registration fee will not be refunded unless any of the above mentioned terms and conditions have occurred. See #1 above.

4. Once I have paid for a course, is there a deadline for attending it?

You have one year to complete the course you have registered for. If one year has passed and we cannot contact you in regards to attending, and you have not made alternate arrangements, your funds are transferred out of your account and you will re-pay your registration fee after this time.

Changes in Legal Terms of Use

These terms of use are subject to change at any time, without notice. All changes to these Terms of Use are published here; for the latest version check this page.